![]() It's a universal truth that nobody wants an airline to delay their flight, or heaven forbid, cancel it outright. It's been challenging for us seasoned employees lately The company pays me $30 an hour, a benefit of my dedication to Southwest. The turnover rate is, typically, quite low. If you ever fly into the San Antonio International Airport, the employees you interact with have likely been there for years. The thing about Southwest Airline employees, or at least the ones I work with, is their dedication. After going through another interview, the airport hired me in 2015. I would lose the seniority I'd earned working at the San Antonio call center, but to me, it was the right choice. I decided to apply at the San Antonio International Airport. However, I found working at the airport truly fulfilling - the call center overwhelmed me after six years. ![]() I gained experience fielding customer calls and concerns without ever seeing their faces. The company initially hired me to work as a customer-service representative for one of Southwest's call centers. That was all the inspiration I needed at the time. So one day she told me: "If I'm going to work for a company, it's going to be Southwest." She became a frequent flyer to support her son and other children, who encouraged her to get a job of her own. My friend always bragged - as mothers do - about her son being a contestant on the show. "American Idol" inspired me to apply for a customer-service-representative job at Southwest Airlines back in 2008. The following has been edited for length and clarity. #Southwest airlines customer service professional#They asked to speak on condition of anonymity for fear of professional repercussions, but Insider has verified their identity and employment with documentation. and International Travel: See a Customer Service Agent at the gate to obtain a Reserved Seat Document and Refund Advice Slip for the additional seats purchased.This as-told-to essay is based on a conversation with a 47-year-old customer-service representative who works at Southwest Airlines. Learn more about travel requirements here. or proof of recovery if you've recovered from COVID-19 in the last 90 days. from another country must show proof of a negative COVID-19 test taken within 1 day before your flight into the U.S. Entry into the United States: Anyone traveling into the U.S.International Travel: Use online check-in ahead of time to secure a boarding position and visit the Ticket Counter or kiosk upon arrival at the airport to have your passport verified, receive boarding documents, and check luggage (if applicable).Travel: You can check in online or at a self-service check-in kiosk to reserve your boarding positions, but you must see a Customer Service Agent to receive the required documents and be eligible for a refund after the flight. If it’s determined that a second (or third) seat is needed, you’ll be accommodated with a complimentary additional seat.Ĭheck in varies depending on your itinerary: If you prefer not to purchase an additional seat in advance, you have the option of purchasing just one seat and then discussing your seating needs with the Customer Service Agent at the departure gate. You may contact us for a refund of the cost of additional seating after travel. Most importantly, it ensures that all Customers onboard have access to safe and comfortable seating. It also helps us ensure we can accommodate all Customers on the flight for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation. The purchase of additional seats serves as a notification of a special seating need and allows us to adequately plan for the number of occupied seats onboard. The armrest is considered to be the definitive boundary between seats the width of the narrowest and widest passenger seats (in inches) is available on our Flying Southwest page. ![]() Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel to ensure the additional seat(s) is available. ![]()
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